Privacy Statement for European customers (GDPR)
Article 1 – Definitions
In these conditions:
1. Entrepreneur: the natural or legal person who is a member or partner of Vasch and offers products and / or services to consumers at a distance;
2. Consumer: the company or natural person who acts or does not act in the exercise of a profession and enters into a contract with the entrepreneur;
3. Products: All products, trade names and product names as well as names of websites, products and services, such as Vasch aquaponics, vasch.be, aquaponic.be, aquaponicsshop.eu and aquaponicspro.eu.
Article 2 – Identity of the entrepreneur
Under “Entrepreneur” is understood the responsible for the websites and offered products. The Entrepreneur is responsible for the processing of personal data as shown in this privacy statement.
Identification of the Entrepreneur:
Vasch aquaponics, represented by Valentijn Schepens
Sint-Joriswegel 3 – 9910 Ursel
Telephone number: +32 (0) 473 95 94 56
E-mail address: email@example.com
VAT identification number: BE 0648.538.337
And his partners:
Acting within Belgium:
Quai Fernand Demets 55 – 1070 Anderlecht
De groene Waters
Werchtersesteenweg 179 – 3130 Betekom
Acting within the Netherlands:
Hoogeindse Kampen 19 – 5447 PS Rijkevoort
Telephone number: +31 6 5183 1739
E-mail address: firstname.lastname@example.org
Personal data that we process
The entrepreneur cares a lot about your privacy and therefore only processes data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
The starting date for the validity of these conditions is 18/05/2018. The publication of a
new version voids the validity of all previous versions.
Article 4 – About the data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data are transparent.
- Web shop software
Our webshop was developed with software from WordPress and WooCommerce. We opted for One.com for our web hosting. Your personal data that you make available to us for the benefit of our services are NOT normally shared with these parties. However, the data is stored on the One.com servers. One.com processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. One.com has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data and is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.
- E-mail and mailing lists
For our regular business e-mail traffic we use the services of the individual mail software of our partners. These include Microsoft Outlook and Gmail. These parties have appropriate technical and organizational measures taken to prevent abuse, loss and corruption of your and our data as much as possible. The providers of mailing software do not have access to our mailbox and we treat all our e-mail traffic confidentially.
- Payment processors
The Entrepreneur chooses not to allow automated payment processes to continue from his products.
All personal details are processed by the entrepreneur through his invoicing and accounting software (see below).
- Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use various transport services such as bPost, PostNL, DHL and UPS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with these transport services. The transport services use this data only for the purpose of executing the agreement. In case transport services enable subcontractors, transport services also provide your data to these parties.
- Invoicing and accounting
We use various services and programs to keep our records and accounts up-to-date. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices and other accounting matters. Your personal data is sent and stored protected.
All providers of our accounting services are obliged to observe secrecy and will treat your information confidentially.
Article 5 – Purpose of the data collection
- General purpose of the processing
We only use your data for the benefit of our services, among other things to contact you in the context of current projects or orders. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
- Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
- Participation in tax and criminal investigation
In some cases, the entrepreneur may be obliged to share your information in connection with governmental tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
- Retention periods
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
Article 6 – Your rights
On the basis of the applicable Belgian, Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
- Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
- Rectification right
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
- Right to limit the processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
- Right to transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
- Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of the entrepreneur. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.
Article 7 – Cookies
Cookies are placed on your computer via our website. A cookie is a simple small file that is sent along with pages from this website and stored by your browser on your hard drive from your computer.
You have the right to request access to and correction or deletion of your data. See our contact page for this. To prevent abuse we can ask you to identify you adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question.
You can only delete cookies yourself, as they are stored on your computer. Consult the manual of your browser.
Through our website, cookies are placed from the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.